HRM-235: Quality Management-Hospitality

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Program
Hotel & Restaurant Management
Credits 3 Lab Hours 0 Lecture Hours 3 Clinical Hours 0
Work Hours
0
Contact Hours
3
This course introduces the various schools of thought in achievementand implementation of quality standards for the hospitality industry. Emphasis is placed on developing and maintaining quality in the delivery of the tangible and intangible aspects of the service product. Upon completion, students should be able to demonstrate an understanding of quality service principles and apply them within a hospitality/service environment.